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Charles Hardy Jr currently serves as a Senior Help Desk Analyst at FGS, LLC, a position held since May 2018. In this role, Charles provides customer and analytical support for clients using the CLEAR Cross-Domain Application, monitors cross-domain services, manages accounts, analyzes trends, and recommends or implements solutions while educating customers on application issues. Prior to this, Charles worked as a Help Desk Administrator at L3 from February 2010 to May 2018.