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Ulrike Stockinger has extensive experience in customer care and organizational support, currently serving as a Back Office Employee at feibra GmbH since July 2017. Prior to this role, Ulrike was a Customer Care Teamleader and 2nd Level Support at X-Gem Österreich GmbH from August 2000 to May 2017, encompassing leadership responsibilities and managing customer service teams. Ulrike also held the position of Call Center Teamleader at SAGEMCOM from May 2002 to March 2008, where responsibilities included achieving productivity goals, team motivation, and managing customer complaints. In earlier roles, Ulrike served as a Call Center Expert, providing second level support and training, and began a career in customer service as a Call Center Agent at Philips Austria from August 2000 to April 2002.