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Bruna Ferreira has a diverse work experience in various roles and industries. Bruna began their career as a Promoter at New Momentum Sony, where they created campaigns and maintained relationships with store managers to showcase and promote products. Bruna then worked as a Sales Consultant at TIM Brasil, where they provided customer assistance and sales recommendations. At Stone Pagamentos, they served as a Relationship Analyst, attending to customer inquiries through various channels and liaising with partners. Bruna also worked as a Commercial Assistant at Proenem, communicating with current and potential clients to promote online courses and assist with purchasing decisions. At Authen, they held multiple roles, including Senior Customer Relationship Analyst, where they supervised customer service processes, managed personnel, and developed customer service flows. Bruna also worked as a Customer Relationship Analyst, providing customer support via email, chat, and WhatsApp, managing returns and exchanges, and coordinating with partners. Bruna's most recent role is as a Junior Customer Success Manager at Feegow.

Bruna Ferreira's education history starts in 2013 when they enrolled at Centro Universitário Celso Lisboa. Bruna pursued a Bachelor's degree in Ciências Biológicas and completed their studies in 2017.

In 2021, Bruna Ferreira joined Universidade Veiga de Almeida to pursue a Curso Superior de Tecnologia (CST) degree in Marketing. Bruna is currently enrolled in this program.

In addition to their formal education, Bruna Ferreira has obtained several certifications. In May 2023, they completed the Fundamentos de Atendimento ao Público certification from Fundação Bradesco. Bruna also obtained the Lei Geral de Proteção de Dados (LGPD) certification from the same institution in May 2023. Furthermore, they acquired the Customer Success certification from Rock Content in March 2023.