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Tatjana Volkova is an experienced professional in customer care and quality assurance, currently serving as a Senior Customer Care Quality Assurance Specialist at FedEx since January 2022. Prior to this role, Tatjana held various positions at TNT from May 2013 to May 2023, including PMO Lead for Integration for the Baltics, Russia, and Ukraine, and Senior Dedicated Customer Service Representative. Additional experience includes management roles at Vinnys as a Wine Shop Manager, UAB Grenardi as a Jewelry Shop Manager, and UAB Grand Casino World as a VIP Customer Care Manager.