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Eylem Zagli Saglam is an experienced professional in customer care strategy and planning, currently serving as Manager of Customer Care Planning & Engineering at FedEx since September 2021. With a robust background that includes a long tenure at TNT from 1998 to 2021, Eylem has been instrumental in driving transformation and innovation in customer care processes and systems on a global scale. Previous roles at TNT included Customer Care Strategy and Planning Manager, IT & PMO Director, Project Office Manager, and ICS Coordinator, demonstrating a strong leadership capability in overseeing large-scale, complex transformation programs, project management, and cross-functional collaboration. Eylem holds a Bachelor’s degree in Computer Science Engineering from Yıldız Teknik Üniversitesi and has continued professional development through programs like TNT Academy.