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Steve Smith is a seasoned IT professional with extensive experience in technical support and system administration. Currently serving as the Lead Technical Specialist at Federated Hermes since February 2008, Steve has advanced through various roles including Senior Windows System Administrator and Incident Manager, demonstrating expertise in managing server environments, troubleshooting PC issues, and overseeing incident management processes utilizing ITIL principles. Previous roles at BNY Mellon and RJ DePaul and Associates involved supervising support teams and resolving complex technical problems. Steve holds an Associate’s Degree in Network Administration from the Community College of Allegheny County.