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Ryan Macy is a seasoned professional in the information technology and customer service sectors, currently serving as a Senior Identity and Access Management Analyst at the Federal Reserve Bank of Kansas City since December 2019. Prior experience includes various roles at Apple, where Ryan coached and developed a team of 30 technicians while maintaining high standards in device repair and customer service. Ryan's career also encompasses leadership positions at Verizon Wireless and AT&T, demonstrating a strong track record in sales and team management. Ryan holds a Bachelor's degree in Information Technology from Western Governors University.