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Nai Saechao currently serves as an Operations Support Analyst at the Federal Home Loan Bank of San Francisco, where the focus is on delivering first call resolution in a fast-paced service desk environment, applying technological expertise to resolve complex client issues. Previous experience includes roles in IT Networking at 1+1 TECHNOLOGY, a Network Engineer and Business/Tech Support Analyst II at UC Berkeley, and leadership as a Technical Analyst II at Sutter Health. Additional positions held include Service Desk Analyst at Littler Mendelson, Senior IT Support Specialist at both Fresenius Medical Care and Health Net, and Technical Support/Dispatcher in the Desktop Engineering Department. Nai Saechao's educational background includes comprehensive IT training from the Stride Center.