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Melissa Carpenter is currently working as an Administrative Specialist at Fedcap Canada. Melissa has experience in creating reports, templates, and spreadsheets, as well as coordinating Service Provider Help Desk queries. Melissa has a background in various roles such as Consultant and Advisor, where Melissa was involved in data mining, reporting, and analytics support using SAS and Excel. Melissa has a proven track record of developing new processes and procedures to streamline operations and improve efficiency. Melissa holds a P&C Insurance License and has a strong background in providing system access, training staff on Excel, and managing distribution of contracts.