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Neftaly Fernandez is a seasoned IT professional with extensive experience in helpdesk administration and client services. Currently serving as Senior Helpdesk Administrator at FCP Euro since November 2019, Neftaly is responsible for building new user environments and providing application and hardware support to over 140 users. This role includes assisting with network expansion, managing client support via a Jira-based ticketing system, and collaborating on quarterly project goals alongside IT associates. Previously, Neftaly worked as a Client Services Technician at The TNS Group from May 2010 to November 2019, contributing valuable technical support and services. Neftaly holds education credentials from CT State Naugatuck Valley.