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Andrea Penta has extensive experience in customer service and quality control, currently serving as the Quality Program Lead at FCP Euro since October 2019, where responsibilities include coaching customer service advisors and developing quality control rubrics. Prior experience includes multiple roles at eEuroparts.com/epxparts.com, advancing from Customer Service Specialist to Customer Service Supervisor, focusing on resolving escalated issues, fraud assessments, and order fulfillment. Additional positions include Customer Service Supervisor at Covenant to Care for Children and various roles within the Working Families Party and Greenpeace, such as Canvass Director and Field Manager. Andrea Penta holds a Bachelor of Arts in Health and Human Services from Bay Path University, earned between 2005 and 2009.