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Cristina Tome' is an experienced customer care specialist currently working at CA Auto Bank since April 2023, with a long tenure at FCA Bank starting in April 2010. At FCA Bank, Cristina has held multiple roles, including Area Manager for External Collection in Credit and Customer Management, where responsibilities included managing partners in the Central-Southern regions and overseeing various products related to rental, retail, and leasing, with a focus on transforming credit recovery into a business-centric activity. Prior experience includes a position in Back Office Area Remarketing at Leasys from June 2002 to April 2010, and marketing roles at Western Union and Experian SRL, where skills in customer service, telemarketing, and operational support were developed. Cristina holds a degree as a Commercial Expert and Programmer from Istituto Tecnico Commerciale "Luigi di Savoia Duca Degli Abruzzi," earned between 1995 and 2000.