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Melissa Sharpe serves as the AVP of Policy and Procedure Content at Fay Financial, where Melissa has been since January 2017. In this role, Melissa manages a team of six, overseeing the development and publication of over 600 policies and procedures annually while ensuring compliance with federal and state regulations across multiple business units. Melissa has demonstrated extensive project management skills, consistently meeting deadlines and presenting updates to executive management. Prior to their current position, Melissa was the QC Manager for Corporate Procedure and Customer Relations at Guardian Mortgage from February 2013 to December 2016, where responsibilities included monitoring policy compliance and managing customer complaints. Melissa holds an M.B.A. from Dallas Baptist University and a Bachelor's degree in Accounting and Finance from Hardin-Simmons University. Notably, Melissa was recognized as Employee of the Year in 2022 and as a Top Performer in the third quarter of 2017.