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Calen O. is an experienced Product Education Manager at Fathom, where duties include coordinating with Product and Customer Success teams to update the Help Centre and Fathom Advisor Certification, as well as managing the Product Education team. Previous roles include Manager of Customer Success, where Calen managed a remote team and designed support processes, and Customer Success Specialist, providing technical support and maintaining documentation. Prior experience includes community moderation and event production at AltspaceVR, along with roles at Washington State University, including Peer Adviser and Challenge Course Facilitator, and volunteering as a language teacher in Siberia. Calen O. holds an MPhil from Trinity College Dublin and dual bachelor's degrees in Criminal Justice and Sociology from Washington State University.