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Zoey Smith is an experienced Service Delivery Manager at Thrive since March 2019, overseeing a team of 20 with a focus on team welfare while accommodating individual needs. Prior to Thrive, Zoey spent nearly seven years at InfoHedge Technologies LLC, progressing from a Technical Support Engineer to a NOC Supervisor, where responsibilities included mentoring support engineers and managing service level agreements. Earlier experience includes roles as a Network & Systems Administrator at Tremblant Capital and a Technical Support Specialist at Executive Fliteways, along with foundational support roles at the Developmental Disabilities Institute and Bucknell University. Zoey holds a B.A. in Philosophy & Religion, with coursework in Computer Science from Bucknell University.