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Constanze Wiest is an experienced professional in the fashion and customer service sectors, currently serving as Team Lead Customer Service at Fashion Cloud since March 2018. Responsibilities include the development and implementation of new service concepts, analysis of relevant KPIs, personnel planning, and handling complex customer inquiries. Previous roles at Fashion Cloud include Customer Service Managerin, Account-Managerin, and Junior Sales Managerin, focusing on customer onboarding, engagement initiatives, and sales strategies. Early career experiences encompass internships at Efka, Frankl & Kirchner GmbH & Co. KG, Dorothee Schumacher, and DIFFERENT FASHION | MR TEXTILHANDELSGESELLSCHAFT MBH, along with a degree in Textilbetriebswirt BTE from LDT Akademie, complemented by studies at Johannes Gutenberg University Mainz.