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Luis Prates is an experienced professional in customer service, currently serving as a Senior Owner Services Executive at Flexjet since December 2022. Prior to this role, Luis has been with TAG Farnborough Airport since December 2013, where responsibilities included Customer Services Duty Manager and Customer Service Agent. Previous positions include Executive Lounge Agent and Customer Services Supervisor at Servisair from August 2005 to November 2013, a Passenger Service Officer at British Midland International for a brief period in early 2005, and Customer Service Agent at Servisair from November 2002 to January 2005. Additionally, Luis worked as a Lettings Negotiator at Heathfields Estate Agents from March 2001 to November 2002. Luis holds multiple qualifications from The Heathland School, including A Levels in Information Communication Technology and Business/Managerial Economics, along with numerous GCSEs in a variety of subjects.