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Andrea Ruff is an experienced customer service professional currently serving as Customer Service Manager at Farmer Brothers since March 2012, where responsibilities include managing daily operations of a high-volume call center, mentoring a team of 14 employees, and creating personalized development plans. Previously, Andrea held the position of Customer Service Lead and Customer Service Representative at Farmer Brothers, facilitating communication between suppliers and customers, processing orders, and resolving issues. Prior experience includes a Data Analyst role at Kelly Services and Administrative Assistant at Adams Trucking Company. Andrea studied at Harper College.