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Charles Cruz is an accomplished professional with extensive experience in data integration, reporting, and system analysis. Currently serving as an Advisor in Solution Architecture at TTEC since August 2022, Charles has previously held significant roles at Faneuil Inc, including Data Integration Manager and Business Reporting & Systems Analyst since May 2010. At Faneuil, responsibilities included developing complex SQL queries, improving internal processes, maintaining database servers, and managing ETL processes for Azure DB. Earlier experience includes serving as an Operations Analyst at Wyndham Vacation Ownership, where Charles streamlined reporting processes, and as a Reporting & Systems Analyst at Olympus, where notable achievements included enhancing productivity and receiving an Outstanding Performance Award. Charles holds educational credentials from Dowling College and Farmingdale State College.