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Lauren Whaley is an experienced professional in client services and care coordination, currently serving as the Client Services Manager at Family & Nursing Care since October 2020, where responsibilities include managing a caseload of over 80 clients, fostering relationships, and ensuring satisfaction through empathetic customer service. Prior to this role, Lauren held positions at Make-A-Wish Mid-Atlantic, managing the wish planning process for over 100 children, and served as the Military Respite Outreach Specialist at Easterseals DC MD VA, providing support to military families and coordinating respite events. Lauren's educational background includes a Bachelor of Science in Family Science from the University of Maryland and an Associate of Science in Business Administration from Harford Community College.