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Kalil Caraballo Quiros has extensive experience in customer service and management, currently serving as a Call Center Representative at Family Health Centers of South West Florida since September 2019. Previous roles include Customer Relations Manager at Alorica, where responsibilities involved supporting agents with escalations and monitoring troubleshooting efforts, as well as Office Manager at H&R Block, where Kalil earned multiple promotions for providing guidance and support to colleagues. Additional experience includes serving as a Customer Service Representative at 7-Eleven, a Promoter for the CAMARA DE COMERCIO DE PONCE Y SUR DE PUERTO RICO focusing on the Affordable Care Act, and a Contractor for Yellow Pages, distributing phone books efficiently. Kalil holds a Bachelor’s Degree in Accounting from the University of Puerto Rico-Ponce, completed in 2014.