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Nicholas Day is an experienced Help Desk Analyst with a strong background in IT support and desktop maintenance. Currently employed at Family Connections, Inc. since May 2023, Nicholas previously served in similar roles at ION247 IT Support Orlando from July 2019 to February 2022, and at Jewish Vocational Service of MetroWest from February 2009 to October 2018. Throughout the career, Nicholas has developed skills in resolving hardware and software issues, managing user accounts, and supporting workstation environments. Nicholas's technical expertise includes proficiency in AutoTask, SysAid, Windows Server, and various imaging software, complemented by a degree in Liberal Studies with a focus on Computer Science from Beacon College.