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David Werlin is an experienced IT professional with a strong background in service desk management and end-user support. Currently serving as the Manager of IT End User Services at Fallon Health, David oversees IT Service Desk operations, Desktop Engineering, and System Access teams. Prior roles include Manager of IT Service Desk at Hanscom Federal Credit Union, where significant enhancements to team performance and user experience were achieved, and multiple leadership positions at Wayfair, contributing to streamlined IT support processes and improved operational efficiency. David's career also includes technical support roles at SumTotal Systems, Commerce Bank & Trust Company, Wellesley College, and Simulation Technologies Inc., where expertise in troubleshooting, process implementation, and knowledge management has been consistently demonstrated. David holds a BA in Psychology from The Ohio State University.