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Brian Middaugh is an accomplished manager with extensive experience in patient relations and customer service in the healthcare industry. Currently serving as Manager of Patient Relations at Fairview Health Services since May 2017, Brian oversees a centralized call center that handles over 20,000 contacts weekly, with a focus on clinical functions such as nurse triage and medication refills. Notable achievements include reducing medication refill turnaround time by 80% and implementing workforce management solutions to enhance operational efficiency. Prior to Fairview, Brian held various roles at Medtronic, including Senior Customer Service Manager, where Brian managed significant budgets and teams while exceeding customer expectations in the Neuromodulation business unit. Early career experience includes leadership positions at Bargains Only and Circle K, where Brian demonstrated strong operational growth and marketing strategies. Brian holds a Master's Degree in General Leadership from Capella University and a Bachelor's Degree in Liberal Arts, Communications from the University of Illinois System.