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Claudia Brazzola has extensive experience in project management and quality assurance, currently overseeing project management for FAIRTIQ since July 2022, focusing on implementation and integration within public transport systems. Previously, from November 2006 to June 2022, Claudia held various roles at the World Economic Forum, including leading a 15-person QA team for a business transformation programme and managing operations for event participation and relations. Earlier positions include project management for Digital-Spirit, marketing and communication for the Swiss Chinese Chamber of Commerce, and scientific research at SUPSI, alongside customer service experience at Cablecom. Claudia's educational background includes advanced degrees in communication, project management, design thinking, and sustainability from prestigious institutions such as the University of Cambridge and the University of Geneva.