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Danilo Ciannavei is a seasoned professional with extensive experience in customer support and retail management. Currently serving as a Senior Customer Support Specialist at Faire since October 2021, Danilo supports brands and retailers across Europe, North America, and the UK in B2B sales, troubleshooting cross-border shipment and customs issues. Prior experience includes a managerial role at Inditex, overseeing ladies' department operations, KPI reporting, and strategic planning from April 2017 to July 2021. Danilo also worked as a Sales Assistant at both & Other Stories and Inditex, honing skills in customer satisfaction and complaint resolution. Danilo holds a Laurea triennale in Scienze dell'Educazione e della Formazione with a focus on Special Education and Teaching from Università degli studi Roma TRE, completed in 2013.