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Lilliam A. is an experienced professional in producer services and operations management, currently serving as the Producer Services Operations Manager at Fair Trade USA since November 2021, where responsibilities include coordinating field operations and overseeing onboarding activities. Previously held roles at Fair Trade USA involved responding to partner inquiries and ensuring compliance with trademark regulations in the coffee sector. Lilliam has also worked as a Data Collection Consultant at Geo Strategy Partners and as General Manager at Hostal Vitalia, along with previous positions in finance and operations at Mercon Coffee Group and SITEL. Lilliam's academic background includes a Bachelor's degree in Agribusiness Management Engineering from EAP Zamorano and two Master's degrees in International Agribusiness and Rural Development from Universidad de Talca, and Environment, Development and Peace from University for Peace.