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Fran Lange is a Customer Success Manager at Facetheory Skincare, responsible for leading a customer service team to achieve high levels of customer satisfaction and retention since June 2019. Previously, Fran held various roles at Alpharooms.com from December 2012 to April 2017, including Operations Team Leader, where responsibilities included optimizing departmental performance and staff development. Earlier experience includes serving as an Account Manager at Anixter from April 2017 to March 2019, focusing on client sales and relationships, as well as a German Support Administrator role where high-quality customer service was prioritized. Fran’s educational background includes attendance at Berlin Kolleg from 2004 to 2008.