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Shami Phagoo is an experienced professional in the IT and service delivery sector, currently serving as a Service Delivery Manager at F12.net since March 2014. Over the years at F12.net, Shami has held several key positions, including Provincial Manager for Project Services, Regional Project Services Manager, IT Manager, IT Consultant, Account Manager, and NOC Technician. Prior to this, Shami worked as a Service Coordinator at Insite Computer Group from March 2014 to March 2015, and briefly as a Kiosk Manager at OSL Marketing in early 2014. Early career experience includes serving as Client Satisfaction Lead at Vision7 Communications Inc. from March 2012 to March 2013 and as Assistant Store Manager at Best Buy Canada from December 2009 to February 2012. Shami completed studies at York University.