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Customer service is Mike Michaud's primary focus as the head of the Information Technology (IT) Department at F.W. Webb. A 25-year veteran of the company, Mike is responsible for leading technology strategy and managing overall IT operations and technology infrastructure. He develops and oversees his team's implementation of his IT vision for the company, which encompasses collaboration with internal business partners to create digital solutions for the benefit of both internal and external customer service. He also serves as a key member of the executive team responsible for formulating the company's overall strategic goals. Prior to joining F.W. Webb, Mike worked for 10 years in IT sales and support for wholesale distribution and manufacturing companies. Coincidentally, he was employed by the company that sold F.W. Webb its first computer system in the 1970s.