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Erica Stevens is a skilled professional in the insurance and service industries with experience spanning over 17 years. Currently serving in the Research and Testing department at Progressive Insurance since February 2024, Erica previously held the position of Licensed Insurance Agent at Progressive Service Company from October 2019 to January 2024, and before that, worked as a Customer Service Manager. Erica's background also includes roles as an Installation Coordinator at 6 & Fix Heating & Cooling and as an Office Manager at Blinson Service Company, Inc., where responsibilities included dispatching service technicians and processing payroll. Erica's educational background includes graduating from Cary High School.