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Mina O. is a seasoned professional with extensive experience in client services and management. Currently serving as an Implementation Manager at EZRA Coaching since August 2022, Mina has also held roles as Program Care Specialist and Participant Service Coordinator, demonstrating a commitment to participant support. Prior experience includes a position in Applicant Services at Ontario Universities' Application Centre, where communication with clients for technical support across nine university application types was key. In a previous managerial role at Hungry Ninja, Mina successfully redesigned the order management system, leading to a significant reduction in customer wait times. Other roles include Sales Associate, Reservations Agent, Office Manager, Front of House Staff, and Student Caller, showcasing a diverse skill set in sales, operations, and customer relations. Mina holds a Bachelor of Arts in Psychology from the University of Guelph and has furthered education through courses at the G. Raymond Chang School of Continuing Education at Toronto Metropolitan University.