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Ivana Trifunović is an experienced Quality Assurance Engineer at EZDERM since February 2018, where responsibilities include developing test cases, conducting functional and regression testing, and mentoring new employees. Prior roles include a Revenue Cycle Specialist, where tasks involved payment processing, claim resolution, and training staff, and a Proofreader/Editor at Fokus Media, focusing on content editing and translation. Earlier experience encompasses teaching Serbian Language at an elementary school and various customer service roles in call centers. Ivana holds a Master's degree in Serbian Language and Literature from the University of Belgrade.