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Yan Kuan Ong is an experienced professional currently working as a Buyer at Jabil since March 2022 and a Customer Service Executive at ezbuy since July 2020. In the customer service role, Yan Kuan Ong efficiently resolves inquiries and de-escalates complaints while managing 80-100 customers daily. Previous experience includes serving as a Sales Executive at Digi Telecommunications, where Yan Kuan Ong identified customer needs and proposed suitable telco plans, and as a Shop Assistant at Eu Yan Sang, responsible for daily operations and customer service. Yan Kuan Ong holds a Bachelor of Business Administration in Logistics, Materials, and Supply Chain Management from Universiti Utara Malaysia, graduating in 2021.