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Robin Hook has extensive experience in quality assurance and technical support, beginning with a tenure at Calay Systems from 1983 to 1988, where Robin served as Technical Support Manager. Since August 2001, Robin has been with OfficeMate Software Solutions, functioning as a QA Specialist, and has concurrently held the position of QA Engineer at Eyefinity/OfficeMate since 2001. This combination of roles highlights a strong commitment to quality assurance and customer support in the software industry.