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Ryan Demers is an accomplished Senior Customer Success Manager at ExtraHop, with a strong track record in driving customer value realization and managing significant portfolios. With experience as a Technical Account Manager and Customer Success Manager, Ryan has effectively built relationships with stakeholders and achieved key performance indicators across multiple roles, managing portfolios valued at $11M, $9M, and $4M ARR. Prior to ExtraHop, Ryan worked at Microsoft as an AV Tier 2 Senior Support Specialist, demonstrating technical expertise in audiovisual support and customer service. A background in audio engineering services was developed through self-employment and various roles, including Audio Design Engineer and Live Sound Engineer. Ryan holds a Bachelor of Science in Audio Design Technologies from The Art Institutes and additional coursework in computer science from Oregon Institute of Technology.