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Achmad Ridwan possesses extensive experience in customer service and management roles within diverse industries. Currently serving as the Contact Center Manager at PT. Express Transindo Utama, Tbk since June 2011, Achmad oversees customer issue investigations and communication through various channels. Prior experience includes a Customer Service Supervisor role at PT. MLW Telecom and a Customer Service Representative position at Biznet Networks, where responsibilities involved managing customer interactions and resolving inquiries. Additionally, Achmad held supervisory roles at Citra Swara Adidaya and worked as a Front Office Agent at Hotel Indonesia, where responsibilities included managing guest check-ins, reservations, and providing information regarding hotel services.