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Diana Chong is an experienced Business Analysis Advisor currently working at Express Scripts Canada since May 2012, serving as a Technical Product Owner for the NIHB Program. Diana has a strong background in business analysis and technical support, with previous roles at Moneris, RBC, and Canada Life, where responsibilities included user acceptance testing, system analysis, and improvement of operational efficiencies. Significant achievements include enhancing client service delivery and optimizing financial systems. Diana holds a B.Sc. in Applied Mathematics and Computer Science from the University of Toronto and is a Certified Scrum Product Owner, showcasing expertise in Agile methodologies.