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Praveena Manandhar is a skilled professional with experience in managing and providing technical support for various IT services. With a background in Network and System Administration, Praveena has held roles such as Service Desk Analyst, 1st Line Team Leader, and Managed Services Engineer. Praveena has a proven track record in handling technical escalations, ensuring service levels are met, providing training to staff, and maintaining server systems. Additionally, Praveena has experience in administering Office 365, managing 1st Line Desktop support, and working with various IT systems.