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Borislava Spiridonova is a skilled IT professional with extensive experience in managed service and technical support roles. Currently serving as a Managed Service Desktop Engineer at Exponential-e since February 2020, Borislava provides remote and onsite support to a diverse client base across the UK, Europe, and the US while ensuring compliance with strict SLA timeframes. Previous roles include IT Support Executive at Euromonitor International, where Borislava delivered daily technical support and maintained high customer service standards, and First Line Support at DRD COMMUNICATIONS LIMITED, focusing on troubleshooting and managing IT requests. Borislava also has a background in transport operations as a Multifunctional Officer for TFL Rail. Academic qualifications include a Master's degree in Marketing and a degree in Public Administration from the Academy of Economic Svishtov, supplemented by certifications in cloud infrastructure and strategic marketing.