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Michal Moszczak has extensive work experience in the customer care and contact center industry. Michal is currently the Director of Customer Care at expondo, a position they have held since September 2022. Prior to that, they worked as an Account Manager at Sitel from January 2020 to September 2022. From 2017 to 2019, they served as a Contact Center Manager at Teleperformance Polska. Additionally, they spent a significant portion of their career at Sitel, where they held multiple roles including Senior Operations Manager from November 2011 to December 2016, Operations Manager from August 2009 to October 2011, Team Manager from November 2006 to July 2009, and Customer Service Professional from September 2004 to October 2006.

Michal Moszczak completed their Master's degree in Business, Management, Marketing, and Related Support Services at SGH Warsaw School of Economics from 2012 to 2013. Prior to that, they obtained another Master's degree in German Language and Literature from the University of Warsaw between 2002 and 2009. Michal also holds a certification in Yellow Belt Six Sigma from COPC Inc., although the month and year of its completion are not provided.