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Michel David Martinez Quevedo is an experienced professional in customer service and hospitality management. Currently serving as a Lead Specialist at ExpoCredit since August 2022, Michel previously worked as an Analista del servicio al cliente at Falabella Retail S.A., where responsibilities included managing customer inquiries and ensuring compliance with service metrics. Earlier experience includes a role as a Customer Service Operator at Copa Airlines, focusing on ticket reservations and itinerary changes, along with a position as an Assistant in Purchasing at Hoteles Movich, managing corporate purchases and vendor negotiations. Michel holds a degree in Tourism and Hotel Administration from Fundación Universitaria Los Libertadores and a Technologist degree in Hotel Management from Servicio Nacional de Aprendizaje (SENA).