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Jean-Baptiste Gaillac has a diverse work experience, starting with their current position as the Lead Customer Success at eXplain, an AI company specializing in working with the public sector. Prior to this, they served as the Senior Customer Success & Delivery Manager Enterprise at Klaxoon from 2021 to 2023.

Before joining Klaxoon, Gaillac held positions at Absys Cyborg, starting as an ERP/CRM Business Engineer from 2014 to 2017, where their responsibilities included generating new projects, following projects in the entire business cycle, and communicating with high qualified partners. Jean-Baptiste then transitioned to become the International Business Manager from 2017 to 2021, targeting medium and large-size companies.

Gaillac's previous experience includes serving as a Professional Sales Market Advisor at Société Générale in 2013, where they collaborated with the market advisor to monitor business activities and analyze financial files to help customers make decisions, as well as treating overdrafts to support the economic development of their companies.

In 2012, Gaillac worked as the Sales Development Head at O2 (Home Services), where they were responsible for prospecting storekeepers, connecting with partner insurance companies, monitoring customer relations, and evaluating service quality to meet customer needs.

Jean-Baptiste Gaillac earned a Master's degree in Marketing/Business engineering from ESSCA between 2011 and 2016. In 2013-2014, they pursued an International semester at Northwood University. Prior to that, they completed their Baccalauréat in Economic and Social with the distinctions of "well" mention and "international" mention at Sainte-Marie private High School in Caen, France between 2009 and 2011.