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Mary Lolich, MBA, is a seasoned professional in customer experience with extensive expertise spanning various roles in multiple organizations since 2002. Currently serving as a Senior CX Consultant at Experience Activation since January 2023, Mary has previously held significant positions, including Director of Account Management and Customer Experience Manager, where the focus was on delivering optimal solutions in sectors such as manufacturing, health and wellness, and business services. With experience as a CX Consultant at Clarivate and CustomersFirst Now, Mary contributed to implementing effective customer experience programs using data analytics and strategic mapping. Mary also served as Senior Manager of Business Development at Amerilab Technologies, leading client accounts and managing product development, while earlier roles included directing consulting efforts at Experience Engineering and working on innovative projects at Lifetouch. Academically, Mary holds an MBA in Marketing from the University of St. Thomas and a BS in Packaging from Michigan State University.