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Debbie Oates is a seasoned professional with extensive experience in customer engagement and digital marketing, currently serving as the Director of Customer Engagement at Experian since September 2005. In this role, Debbie has expanded responsibilities within the Marketing Services Division, aligning emerging propositions with market needs. Prior positions at Experian include Head of Client Partnerships, where Debbie enhanced client engagement through consultative interactions, and Head of Digital Media Marketing Services, leading a team in executing effective media campaigns. Earlier roles include Strategic Development Specialist for Real Time Decisioning and Principal Marketing Consultant, focusing on consumer insights and database marketing. Prior to Experian, Debbie worked at Jaywing, held the title of Direct Marketing Consultant at Experian, and served as Customer Information Manager at Britannia Building Society. An educational background includes a BSc in Maths, Stats & Operational Research from The University of Manchester and a postgraduate diploma in Applied Statistics from Sheffield Hallam University.