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Laetitia D. has a diverse work experience spanning over a decade. Their most recent position was at Expensya, where they worked as an Account Manager, focusing on client support, business reviews, identifying needs, and analyzing key indicators. Prior to that, they worked at SEIF as a Consultante Relation Client Zendesk, assisting clients with their customer relationship strategies and configuring Zendesk tools. Laetitia also has experience as a Chargée de projet at Qualit'EnR, Chef de projet déploiement at Axialys, and Customer Success Manager at Black Tiger. Laetitia has also held roles in customer relations and quality management at Neoness, and has experience as an administrative assistant at Fédération Sportive et Culturelle de France, PHILEOG TRAVEL, and Association Ichtyose France. Laetitia has also worked on web design projects at MERVILLE HANDBALL CLUB.

Laetitia D. attended multiple educational institutions throughout their academic journey. Laetitia began by pursuing a degree in Gestion at Université Paris Cité from 2006 to 2008, where they obtained a DUT in Gestion des Entreprises et des Administrations. Laetitia then furthered their education at Université Paris Nanterre from 2008 to 2009, earning a Licence in Sciences de Gestion. Laetitia continued their studies at Toulouse School of Management from 2009 to 2011, completing a Master's degree in Ingénierie et Management des Organisations Sportives. In 2021, they attended Happy Few and obtained the title of Ambassadeur du Bien-Être au Travail with a focus on Qualité de Vie au Travail. Additionally, in January 2022, Laetitia acquired certification as a Zendesk Support Administrator Expert I from Zendesk.