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Gilbert Laboy currently serves as a Sr. Lead at Expedient Staffing Solutions, Inc., since November 2020, overseeing a team of Customer Service Representatives and ensuring adherence to service level standards and company policies. Prior to this role, Gilbert worked as a Call Center Representative at NYC 311, providing essential support during the COVID-19 pandemic. Previous experience includes positions as an Audio Visual Technician at Carlson Audio Visual Inc., Production Resource Group, and Presentation Services, where responsibilities encompassed event setup, equipment troubleshooting, and managing audio-visual inventory.