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Carol Voss is an accomplished professional with extensive experience in program management, business analysis, and compliance across various industries. Currently serving as a Senior Program Manager/Analyst in Governance, Risk, Compliance & Privacy at Expedia Group since November 2014, Carol has successfully led key PCI-DSS remediation compliance activities. Previous roles at Expedia Group include Senior Analyst in Security Operations and Senior Planning & Analytics Manager. Carol has also worked at Microsoft, where responsibilities included business analysis and project management for a contract management system overhaul, and T-Mobile, focusing on business requirements and user acceptance testing. Early career experiences at CMC Biologics and AT&T Mobility involved process improvement and compliance management. Educational qualifications include a B.S. in Music & Business from Indiana University Bloomington and a Graduate Certificate in Human Centered Design & Engineering from the University of Washington.