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Amber Wicklund is a seasoned professional with extensive experience in the travel and technology sectors. Currently, Amber serves as the Sr. Director of Agent Enablement at Expedia Group, overseeing call center operations and initiatives to enhance productivity and customer experience since May 2020. Previously, Amber held various positions at Expedia from 2003 to 2016, including Product Management Director for Lodging, Mobile & Payments, where leadership focused on enhancing customer and agent experiences, and Manager of Program Management, overseeing technology projects in the Agent Tools area. Earlier in Amber's career, work as a Consultant at Accenture involved business analysis and product management functions. Amber earned a degree from the UW Foster School of Business from 1995 to 1999.