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Tim Swedberg is an experienced Support Engineer at EXP Technical, Inc. since January 2019, specializing in technical support and customer service. Before this role, Tim served as a Technical Support Analyst at Apptio, where responsibilities included fulfilling customer requests in a Software as a Service environment and managing tickets through ZenDesk and SalesForce. Tim began the career as a Customer Service Representative at NorthCape International, focusing on order processing and customer relations. Additionally, experiences include working as a PC/LAN Technician at Gerber Collision & Glass, providing technical assistance for hardware and software issues. Tim earned a Bachelor’s Degree in Information Technology from the Academy of Design and Technology between 2013 and 2016.